Tooting Bec Surgery implements the NHS Zero Tolerance Policy.
This partnership between the Department of Health and Social Care, Metropolitan Police and Crown Prosecution Service will ensure that NHS staff have a right to care for others without fear of abuse, aggression and violence. Offenders will be prosecuted quickly.
Please respect the NHS. Treat all NHS staff courteously and considerately. All incidents will be followed up and you will be sent a formal warning and removed from the practice list with immediate effect if deemed necessary.
If you are unhappy with the quality of any NHS service you have the right to find the care you seek, and to re-register with another practice without notifying us. Similarly, on the very rare occasions when a patient repeatedly ignores their responsibilities to the Practice, we have the right to remove the patient from our Practice list.
Removal from the practice list
In exceptional circumstances, a breakdown may occur between a doctor and their patient. If the breakdown is of a serious nature e.g. aggression, threatening or abusive language, violence or serious physical insult to any member of the practice team, steps will be taken to have the patient removed from the list. It is in the patient’s interest, just as much as that of the practice that the patient should find a new practice. Reasons for removal will be given in writing.
Removing other members of the household
In rare cases, because of the possible need to visit patients at home it may be necessary to terminate the registration for other members of the family, or the entire household. The prospect of visiting patients where a relative (who is no longer a patient of the practice by virtue of their unacceptable behaviour) resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family.
This partnership between the Department of Health and Social Care, Metropolitan Police and Crown Prosecution Service will ensure that NHS staff have a right to care for others without fear of abuse, aggression and violence. Offenders will be prosecuted quickly.
Please respect the NHS. Treat all NHS staff courteously and considerately. All incidents will be followed up and you will be sent a formal warning and removed from the practice list with immediate effect if deemed necessary.
If you are unhappy with the quality of any NHS service you have the right to find the care you seek, and to re-register with another practice without notifying us. Similarly, on the very rare occasions when a patient repeatedly ignores their responsibilities to the Practice, we have the right to remove the patient from our Practice list.
Removal from the practice list
In exceptional circumstances, a breakdown may occur between a doctor and their patient. If the breakdown is of a serious nature e.g. aggression, threatening or abusive language, violence or serious physical insult to any member of the practice team, steps will be taken to have the patient removed from the list. It is in the patient’s interest, just as much as that of the practice that the patient should find a new practice. Reasons for removal will be given in writing.
Removing other members of the household
In rare cases, because of the possible need to visit patients at home it may be necessary to terminate the registration for other members of the family, or the entire household. The prospect of visiting patients where a relative (who is no longer a patient of the practice by virtue of their unacceptable behaviour) resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family.