Tooting Bec Surgery enacts the NHS Zero Tolerance Policy.
The Department of Health and Social Care, Metropolitan Police and Crown Prosecution Service will ensure that offenders showing abuse, aggression or violence towards NHS staff will be prosecuted quickly.

Respect the NHS.
All incidents will be followed up and individuals will be removed from the practice list with immediate effect if deemed necessary. If you are unhappy with a NHS service, or there is a breakdown in relationship, you may re-register with another practice without notifying us. 

Removal from the practice list
In exceptional circumstances, a breakdown may occur between the Practice and person. If the breakdown is of a serious nature, immediate steps will be taken to remove the person from the list.

Removing other members of the household
In rare cases, it may be necessary to terminate the registration of an entire household or family, if the prospect of treating another person, where a removed individual resides, may result in confrontation. This safeguards all parties and effective care.